Chatbots will save $ billions
Chatbots yield a strong return on investment for companies when supplemented with a contact center agent (Source TechTarget). According to Juniper research companies using Chatbots are experiencing an average time savings of 4 minutes per customer inquiry. Marks and Spencer has reported that 70% of customer inquiries are now being handled by their chatbot without human intervention.
Chatbot benefits aren't just limited to savings; companies such as 1-800-flowers, elMejurTrato and Marks and Spencer, are increasing their sales revenues by millions of dollars! The mobile giant Vodafone has expanded the use of its Tobi chatbot due to its highly successfully ability to streamline the sales process and engage customers.
Today's customers expect their service request to be fast and easy regardless of the channel they choose to use. However, despite the fact that 90% of consumers prefer to use messengers for connecting with a business; the majority of businesses are still not yet equipped to communicate with their customers through messaging! Source Twilio
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Your AiPilot command center is available 24/7 and can support your customers on virtually all of their devices and modern messaging platforms including Facebook Messenger, WhatsApp, Twitter, Telegram and many more.
With AiPilot your customers receive immediate service, no more waiting in annoying call queues. Slash customer enquiry handling time by 50% or more!
80% of customer enquiries being handled by human agents, are for the same repetitive (often mundane) issues. Let AiPilot handle those repetitive customer enquiries, freeing up your agents for issues that require the human touch.
Your agents will no longer have to hunt through knowledge bases. AiCoPilot anticipates what each customer needs, and suggests the best answer to your agents. AiCoPilot learns from every customer experience with your best agents, so all your agents become top performers.