Robotic Process Automation (RPA)
Significantly improve your chatbot's ability to handle complex requests by imitating near-human interactions.
What is RPA?
RPA is a technology that allows anyone to configure computer software or a robot to imitate and integrate the actions of a human interacting with digital systems to carry out a business process. It helps in bridging the gap between front office agents (humans and virtual) and complex enterprise systems, making it easier to deliver effortless customer experiences.
How can you benefit from RPA?
Open emails and attachments
Make complex calculations
Extract data from any website
Duplicate large amounts of data
And much more. In fact, RPA can be integrated to do almost any rule-based repetitive task, making chatbots more efficient and productive.
Login to any application
Connect to system APIs
Extract & process semi-structured content
Read and write databases
With RPA you can now fully automate your customer support
Having customised and fully-automated chatbots can help your organisation generate better customer satisfaction, decrease customer churn-rate, increase ROI, productivity and more, follow the links below for more info.