Your Call Center CoPilot
Your agents will no longer have to hunt through knowledge bases. AiCoPilot anticipates what each customer needs, and suggests the best answer to your agents. AiCoPilot learns from every customer experience with your best agents, so all your agents become top performers.
How Ai CoPilot Works
Ai CoPilot continually runs in the background analyzing the customer-agent conversation. In the event that AiPilot hands off a customer to an agent, Ai CoPilot will determine the customers goal, and recommend to the agent the best path for the agent to communicate to the customer.
Ai CoPilot Benefits
Your CoPilot learns from every agent interaction
No more need for Knowledge Bases
Much faster and helpful customer responsive
Reduces agent burden = happier agents
Harnesses the power of Humans and AI